Links to some Oracle "My Support" features and functionality

Links to some Oracle "My Support" features and functionality


Getting Started
• Register for Advisor Webcasts, Doc ID 405149.1.
• Search the knowledge and bug database, Doc ID 733384.5.
• Sign-up for hot topic emails (Doc ID 793436.1) for knowledge articles, product alerts, bugs, and desupport notices as well as subscribe to Oracle newsletters.
• Manage the lifecycle of our Service Requests, Doc ID 733245.5.

Searching for Solutions
• Use the Knowledge > Browse Knowledge region to type in the product name or use the product menus to select a specific product.
• Search the knowledgebase, for all Oracle products, by entering a search term in the Global Search bar.
• Target a specific source by clicking the down arrow button at the left of the Global Search bar and choosing knowledgebase, archives, bug database, article ID, or documentation.
• The Advanced Search allows you to refine and combine options to create a more precise search. Options include selecting multiple knowledge sources, products, and keywords.
• Once you have results from any of these searches, use the Refine Search options narrowing your search and making the results more relevant.
• Knowledge Searching, Doc ID 733384.5.
• Recorded Training, Doc ID 603505.1, Quick Search in My Oracle Support viewlet
• PowerView, Doc ID 780132.5.

Diagnostic and Support Tools
• Navigate to the Knowledge > Browse Knowledge > Tools and Training > Diagnostic Tools
• Diagnostic Tools Catalog, Doc ID 559339.1
Advisor Webcasts, Doc ID 405149.1 for Support Tools Training and Web Seminars
• Remote Diagnostic Agent (RDA) 4 - Getting Started, Doc ID 314422.1
March 2010

My Oracle Support configuration manager
• Navigate to More > Collector tab to watch a video tutorial, FAQs, Prerequisites, Getting Started, Quick Start, Installation and Administration Guides, and other helpful resources.
• Health Checks Catalog, Doc ID 868955.1
• Advisor Webcasts, Doc ID 405149.1, titled My Oracle Support configuration manager
• Recorded Training, Doc ID 603505.1, My Oracle Support configuration manager viewlet
• Service Request Priority Routing Using Configuration Manager, Doc ID: 555057.1 as well as Priority Handling
• Inventory Report, Doc ID 733251.5

Patches and Updates
• My Oracle Support Patches and Updates, Doc ID 847410.5
• Recorded Trainings, Doc ID 603505.1 for the Patches and Updates viewlet
• Introduction to Oracle Recommended Patches, Doc ID 756388.1
• Improved Patches & Updates Tab – What You Need to Know, including New Proactive Patching Features, Doc ID 943815.1
• Critical Patch Updates and Security Alerts

Oracle Collaborative Support (OCS)
• The support engineer initiates the web conference session and you can join via My Oracle Support by navigating to Service Request > Action > Join Web Conference or by going to stconference.oracle
• Oracle Collaborative Support (OCS) via Oracle Web Conferencing (OWC), Doc ID 278545.1

Support Education
• Navigate to Knowledge > Browse Knowledge > Tools and Training > Training (Web Seminars)
• Refer to Training (Web Seminars), Doc ID 559337.1 or oracle.com/support/seminars
• Send an email to: support-training_us@oracle.com
• Listen to the Speed or Recorded Trainings, Doc IDs 555057.1 or 603505.1, respectively
Community-Wide Resources
• Log into My Oracle Support > Community tab or go to http://communities.oracle.com/ (Login Required)
• Oracle Community or Support Community Resources*
• Oracle Technology Network (OTN)*
• Blogs.Oracle.com* • Official Oracle Wiki*
• AskTom* • Oracle Podcasts*
• Oracle By Example (OBE)* • Oracle PartnerNetwork (OPN)*

Documentation
• Navigate to Knowledge > Online documentation
• eTRM Access Document, ID 150230.1
• Oracle Documentation*
*NOTE: Login Not Required